Testing Techonology Acceptance Model on the Acceptance of ERP systems by end-users of Small and Medium-sized Enterprises in Vietnam

Abstract

The purpose of this research is to examine antecedents that impact on the acceptance of Enterprise Resource Planning (ERP) systems based on Technology Acceptance Model (TAM) as focusing on end-users of Small and Medium-sized Enterprises (SMEs) in Vietnam is a good case in point. Data were obtained from an online survey of 81 SMEs in Vietnam. Three main data analysis techniques composing of two types of Factor Analysis (Exploratory and Confirmatory), and Structural Equation Modelling were performed to analyze. The results revealed that almost proposed factors influenced the user attitude toward using ERP systems directly and indirectly through the two TAM beliefs, except the paths from management support to perceived ease of use and from technical complexity to perceived usefulness, while the perceived usefulness together with user attitude, in turn, enhanced the behavioral intention to use ERP