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Thư viện Tài nguyên số - Trường Đại học Công nghệ Thông tin và Truyền thông Việt - Hàn
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Issue Date
Title
Author(s)
2016
The Customer Experience Book: How to Design, Measure and Improve Customer Experience in Your Business
Alan, Pennington
2017
Customer Experience Management Rebooted: Are you an Experience brand or an Efficiency brand?
Steven, Walden
2015
Customer Experience for Dummies
Roy, Barnes
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Bob, Kelleher
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Alan, Pennington
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Bob, Kelleher
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Roy, Barnes
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Steven, Walden
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Book
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2015
1
2016
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2017
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