Page 166 - Kỷ yếu hội thảo khoa học lần thứ 12 - Công nghệ thông tin và Ứng dụng trong các lĩnh vực (CITA 2023)

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4 Methodology

Fig. 2. Process of customer sentiment prediction

The customer sentiment prediction process shown in Figure 2 is including the following
steps:

Step 1: Collect customer reviews of 4-5 star hotels in Vietnam on TripAdvisor.

Step 2: Pre-process the collected data and store it as a .csv file

Step 3: Use the segmentation tool to split into sentences

Step 4: Label the sentences into negative and postive

Step 5: Use the LSTM model to train data set.

Step 6: Use test data and measure the accuracy of the LSTM model

CITA 2023 ISBN: 978-604-80-8083-9