Page 172 - Kỷ yếu hội thảo khoa học lần thứ 12 - Công nghệ thông tin và Ứng dụng trong các lĩnh vực (CITA 2023)
P. 172

156


                      10. Mohamed, Elsayed Sobhy Ahmed. "The Impact of Customer Experience and Relationship
                         Quality on Corporate Reputation in the Hotel Sector." International Journal of Customer
                         Relationship Marketing and Management (IJCRMM) 12.2 (2021): 53-79.
                      11. Zhao, Yabing, Xun Xu, and Mingshu Wang. "Predicting overall customer satisfaction: Big
                         data  evidence  from  hotel  online  textual  reviews." International  Journal  of  Hospitality
                         Management 76 (2019): 111-121.
                      12. Sokhin, Timur, Maria Khodorchenko, and Nikolay Butakov. "Unsupervised neural aspect
                         extraction with related terms." Conference on Artificial Intelligence and Natural Language.
                         Springer, Cham, 2020.
                      13. W. Li, L
                         lexicon integrated two-channel CNN LSTM
                         94, p. 106435, 2020, doi: 10.1016/j.asoc.2020.106435.
                      14. J. Zhao, D. Zeng, Y. Xiao, L. Che, and


                         138, pp. 397 402, 2020, doi: 10.1016/j.patrec.2020.07.035.
                      15.                                                         TM model for sentiment
                                                                                       101,  2018,  doi:
                         10.1016/j.neucom.2018.09.049.
                      16.
                         of Bahraini dialects sequential text dat
                         Knowl.   Eng.,   vol.   143,   no.   September   2022,   p.   102106,   2022,   doi:
                         10.1016/j.datak.2022.102106.
                      17.                                                               -based  COVID-19
                         sentiment classification model using Bi-
                         2021, p. 118710, 2023, doi: 10.1016/j.eswa.2022.118710.
                      18.
                         Word2vec and Long Short-Term Memory (LSTM) for Indonesian Hotel R
                         Comput. Sci., vol. 179, no. 2020, pp. 728 735, 2021, doi: 10.1016/j.procs.2021.01.061.
                      19.
                                                                                 -Based Syst., vol. 255, p.
                         109780, 2022, doi: 10.1016/j.knosys.2022.109780.
                      20.

                         p. 104048, 2021, doi: 10.1016/j.engappai.2020.104048.
                      21.
                         for document-                                                     112, 2021, doi:
                         10.1016/j.neucom.2021.07.072.
                      22. Bayhaqy, Achmad, et al. "Sentiment analysis about E-commerce from tweets using decision
                         tree,  K-nearest  neighbor,  and  naïve  bayes." 2018  international  conference  on  orange
                         technologies (ICOT). IEEE, 2018.
                      23. Rahat, Abdul Mohaimin, Abdul Kahir, and Abu Kaisar Mohammad Masum. "Comparison
                         of  Naive  Bayes  and  SVM  Algorithm  based  on  sentiment  analysis  using  review
                         dataset." 2019  8th  International  Conference  System  Modeling  and  Advancement  in
                         Research Trends (SMART). IEEE, 2019.
                      24. Y. Zhang
                                                                                        56,  2021,  doi:
                         10.1016/j.neunet.2020.10.001.








                     CITA 2023                                                   ISBN: 978-604-80-8083-9
   167   168   169   170   171   172   173   174   175   176   177