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https://elib.vku.udn.vn/handle/123456789/5872| Title: | Research on Customer Satisfaction with Service Quality at Da Nang Food Tour Festival 2025 |
| Authors: | Huynh, Ba Thuy Dieu |
| Keywords: | Customer satisfaction service quality Da Nang |
| Issue Date: | May-2025 |
| Publisher: | International Journal of Engineering And Science |
| Abstract: | The topic researches on customer satisfaction with service quality at Da Nang Food Tour Festival 2025. Survey data collected from 450 tourist from over the world. The proposed research model and measurement scale were formed based on the research results of domestic and foreign authors and consultation with experts. Research results show that the factors affecting visitor delight are: reliability, tangibility, empathy, responsiveness and assurance. From the research results, the author makes a number of recommendations for administrators in tourism in Da Nang. |
| Description: | International Journal of Engineering And Science; Vol.15, Issue 5; pp: 63-68 |
| URI: | https://elib.vku.udn.vn/handle/123456789/5872 |
| ISSN: | 2278-4721 (e) 2319-6483 (p) |
| Appears in Collections: | NĂM 2025 |
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