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https://elib.vku.udn.vn/handle/123456789/6169Full metadata record
| DC Field | Value | Language |
|---|---|---|
| dc.contributor.author | Nguyen, Trinh Thanh Nguyen | - |
| dc.contributor.author | Nguyen, Ngoc Thang | - |
| dc.contributor.author | Phan, Van Thong | - |
| dc.contributor.author | Nguyen, Hoang Thien Chi | - |
| dc.contributor.author | Nguyen, Thi Thu Tuyen | - |
| dc.date.accessioned | 2026-01-19T07:50:38Z | - |
| dc.date.available | 2026-01-19T07:50:38Z | - |
| dc.date.issued | 2026-01 | - |
| dc.identifier.isbn | 978-3-032-00971-5 (p) | - |
| dc.identifier.isbn | 978-3-032-00972-2 (e) | - |
| dc.identifier.uri | https://doi.org/10.1007/978-3-032-00972-2_66 | - |
| dc.identifier.uri | https://elib.vku.udn.vn/handle/123456789/6169 | - |
| dc.description | Lecture Notes in Networks and Systems (LNNS,volume 1581); The 14th Conference on Information Technology and Its Applications (CITA 2025) ; pp: 899-909 | vi_VN |
| dc.description.abstract | This study focuses on identifying and refining a model to evaluate individual customer satisfaction with the VietinBank iPay electronic banking application in Buon Ma Thuot through quantitative analysis. The findings indicate that four key factors influence customer satisfaction: information quality, system quality, service quality, and trust. Recommendations are offered to improve the VietinBank iPay application. | vi_VN |
| dc.language.iso | en | vi_VN |
| dc.publisher | Springer Nature | vi_VN |
| dc.subject | Customer satisfaction | vi_VN |
| dc.subject | Electronic banking | vi_VN |
| dc.subject | VietinBank iPay | vi_VN |
| dc.subject | Service quality | vi_VN |
| dc.subject | System quality | vi_VN |
| dc.subject | Trust | vi_VN |
| dc.title | An Evaluation of Individual Customer Satisfaction with the VietinBank iPay Online Transaction Application in Buon Ma Thuot City, Dak Lak Province | vi_VN |
| dc.type | Working Paper | vi_VN |
| Appears in Collections: | CITA 2025 (International) | |
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