Please use this identifier to cite or link to this item:
https://elib.vku.udn.vn/handle/123456789/6734| Title: | Managing Quality Service in Hospitality How Organizations Achieve Excellence in the Guest Experience |
| Authors: | Robert C., Ford Michael C., Sturman Cherill P., Heaton |
| Keywords: | Managing Quality Service Hospitality Guest Experience |
| Issue Date: | 2012 |
| Publisher: | Delmar, Cengage Learning |
| Description: | pp: 546 |
| URI: | https://elib.vku.udn.vn/handle/123456789/6734 |
| ISBN: | 978-1-4390-6032-2 |
| Appears in Collections: | Marketing |
Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.